User Researcher

United Kingdom
Permanent > User Centred Design


UK: £ 29,750 - £ 42,500

London: £ 31,237 - £ 44,625

Location: Remote/Hybrid. Occasional client site visits.

Our mission is simple! We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. At Made Tech, we’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage all people from underrepresented groups to apply for roles with us. Have we caught your interest? Please read on…

As a User Researcher, you'll be joining our growing design community leading user research with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.

Your role here

  • Plan research that informs the design of public services so they are useful, usable and create successful outcomes
  • Do research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
  • Analyse and interpret raw research into findings, so that teams can confidently confirm or challenge their understandings of problems and ideas
  • Involve whole teams in user research, to build their understanding and empathy for people using and running public services
  • Assure the quality of decisions within their team
  • Show teams by doing, good habits for sharing research and making decisions
  • Take part occasionally in the hiring of designers and researchers
  • Help define Made Tech design principles through delivering good public services
  • Contribute to a design studio culture at Made Tech and client offices

In the application process the following skills will be assessed

  • Demonstrable experience planning user research in teams
  • Making users comfortable to share details about their lives
  • Analysing raw research into insights
  • Involving collabroators in user research
  • Getting involved in team decision making
  • Show teammates and clients good practice for user research
  • Involving yourself in the communities of practice at work

We want our teams and individuals to grow. If you don’t already have the following skills, you will have access to a learning budget, experienced team members and a wider learning and mentoring culture that can help you develop the following:

  • Facilitating workshops with teammates, users and clients
  • Usability testing of prototypes and working software
  • Prototyping ideas in code
  • Mentoring people new to user research
  • Writing blog posts and giving talks
  • How to prioritise work and build a product roadmap

Our Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

✈️ Flexible Holiday
🕰️ Flexible Working Hours
👶 Flexible Parental Leave
👩‍💻 Remote Working
🤗 Paid counselling
🏖️ Paid anniversary break

More information can be found here